An introduction to 'My Post' on Postworks portal

This provides you with a clear overview of the different stages your items go through until they reach their intended recipients.

The "My Post" section of the Postworks portal provides a comprehensive list of all items that have been submitted through your Postboxes and their current status.

To access one of the "My Post" tables, simply click on one of the yellow buttons representing the different post stages on your Postworks portal page.

By doing so, you'll be taken to a page displaying all items currently in each stage. This list includes information such as the sender, submission date and time, recipient, destination and postcode. You will also see the breakdown of how each of your letters are printed and posted.  Additionally, you have the option to preview the item. 

You can toggle the status you want to view by clicking on the drop-down menu under the Status header. Here is a list of the statuses :

None: This will display all items submitted to Postworks, along with their current status.

Post Tray: Shows all items that are currently in the Post Tray. These items will remain here for 30 minutes or until the daily cut-off time, whichever comes first.

Post Room: Shows all items that are in the process of being printed, enveloped, and prepared for posting. If an item is submitted after the cut-off time, it will remain in the Post Room until the following day.

Post Van: Shows all items that have been collected by the Post Van and are currently in transit through the UK delivery network.

Postman: Shows all items that are estimated to be out for delivery on the same day.

Posted: Shows all items that have already been posted.

Failed: Shows all items that have failed, along with the reason for their failure.

Returned: Any letters that have been returned will be shown in this table.