--- title: Can I recall a mailing? description: Letters in the Post Tray can be recalled. --- [Skip to content](https://support.postworks.co.uk/knowledge/can-i-recall-a-mailing#main-content) ![Logo (transparent background, red emblem, red text, tagline NOT included) (PRIVATE).png\]](https://support.postworks.co.uk/hs-fs/hubfs/Logo%20(transparent%20background%2c%20red%20emblem%2c%20red%20text%2c%20tagline%20NOT%20included)%20(PRIVATE).png?height=40&name=Logo%20(transparent%20background%2c%20red%20emblem%2c%20red%20text%2c%20tagline%20NOT%20included)%20(PRIVATE).png) Open main navigation Close main navigation - [Postworks Portal](https://app.postworks.co.uk/dashboard/send) [Postworks Portal](https://app.postworks.co.uk/dashboard/send) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Centre](https://support.postworks.co.uk/knowledge?hsLang=en) 2. [Troubleshooting](https://support.postworks.co.uk/knowledge/troubleshooting?hsLang=en) 3. [FAQ](https://support.postworks.co.uk/knowledge/troubleshooting?hsLang=en#faq) # Can I recall a mailing? ## Letters in the Post Tray can be recalled. When you upload items to Postworks, they will be securely stored in the [Post Tray](https://support.postworks.co.uk/knowledge/post-tray-30-minute-wait-time?hsLang=en) for a period of 30 minutes. Within this timeframe, you have the option to recall these items, preventing them from being posted. You **cannot** recall items once they have moved out of the Post Tray. ### How to recall an item 1. Go to **Send** and click on the **Post Tray**. 2. Select an item you wan to recall. ![Screenshot 2025-10-29 164914](https://support.postworks.co.uk/hs-fs/hubfs/Screenshot%202025-10-29%20164914.png?width=249&height=214&name=Screenshot%202025-10-29%20164914.png) 3. Click on the three dotted menu above the grid and select '*Recall selected items.'* ![Screenshot 2025-10-29 170516](https://support.postworks.co.uk/hs-fs/hubfs/Screenshot%202025-10-29%20170516.png?width=360&height=484&name=Screenshot%202025-10-29%20170516.png) 4. A pop-up message will prompt you to confirm your choice. ![Screenshot 2025-10-29 165011](https://support.postworks.co.uk/hs-fs/hubfs/Screenshot%202025-10-29%20165011.png?width=629&height=349&name=Screenshot%202025-10-29%20165011.png) The status of your recalled items will be set to 'Failed'. You can still find them by going to My post  →  Post items. ![Screenshot 2025-10-29 165101](https://support.postworks.co.uk/hs-fs/hubfs/Screenshot%202025-10-29%20165101.png?width=236&height=244&name=Screenshot%202025-10-29%20165101.png) ### Recall multiple items 1. You can recall multiple items at one time, by checking all the items either one by one or by using the Search box to filter the items (e.g. by file name) and checking the check box at the left of the table next to the Submission ID row.   2. You can recall a whole submission, by going to My post → Submissions. 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