--- title: Save the Postworks friendly template in Turnkey IPS (incl. download) description: This support article will guide users of Turnkey IPS to adding the Postworks friendly template to IPS. --- [Skip to content](https://support.postworks.co.uk/knowledge/using-postworks-and-ips#main-content) ![Logo (transparent background, red emblem, red text, tagline NOT included) (PRIVATE).png\]](https://support.postworks.co.uk/hs-fs/hubfs/Logo%20(transparent%20background%2c%20red%20emblem%2c%20red%20text%2c%20tagline%20NOT%20included)%20(PRIVATE).png?height=40&name=Logo%20(transparent%20background%2c%20red%20emblem%2c%20red%20text%2c%20tagline%20NOT%20included)%20(PRIVATE).png) Open main navigation Close main navigation - [Postworks Portal](https://app.postworks.co.uk/dashboard/send) [Postworks Portal](https://app.postworks.co.uk/dashboard/send) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. 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[Integrations](https://support.postworks.co.uk/knowledge/integrations?hsLang=en) # Save the Postworks friendly template in Turnkey IPS (incl. download) ## This support article will guide users of Turnkey IPS to adding the Postworks friendly template to IPS.   Download the Postworks friendly letter template for IPS below [Microsoft Word letter friendly template](https://support.postworks.co.uk/hubfs/Postworks%20friendly%20letter%20template%20updated%20(2025).docx?hsLang=en)   **1. Saving the Template** - Within the [IPS system](https://turnkey-ips.com/) click on **\** - Click on **\** - Click on **\** - Select the **\** tab: - Make a note of the folder name next to **"Docs Directory"** (you will need this later)   - Open "**Windows Explorer"** - Locate the folder name (noted down from **"Docs Directory"**) - Open this folder - Create a sub-folder for "**Postworks"**   - Save the Postworks Template for IPS (download at the end of this article)   - Restart IPS   **2. Editing the Template** - Within IPS open **\** - Click **\** - Click **\**. - Edit the template as required. **Do not** move the recipient's address position.  - **Merge** the letter as normal. - Check your letter looks as you expect.   1. **Save the document** - Click "**Save As"** - Choose the folder you would normally save to - **[Change the format to PDF](https://support.postworks.co.uk/knowledge/how-to-save-as-a-pdf?hsLang=en)** (under the file name)   - Your letter is now ready to be uploaded to **Postworks**.  **[Click here](https://support.postworks.co.uk/knowledge/how-to-send-a-letter-with-postworks-portal?hsLang=en)** to find out how to Post your letter.    Download the Postworks friendly letter template for IPS below [Microsoft Word letter friendly template](https://support.postworks.co.uk/hubfs/Postworks%20friendly%20letter%20template%20updated%20(2025).docx?hsLang=en) Should you have any queries relating to IPS please contact [**ips.support@turnkey-ips.com**](mailto:ips.support@turnkey-ips.com). [mailto:ips.support@turnkey-ips.com](mailto:ips.support@turnkey-ips.com)   If you need more help, our friendly support team can be reached by email at **support@postworks.co.uk** or via the online chat when logged into [Postworks Portal](https://app.postworks.co.uk). - [Send Letters](https://support.postworks.co.uk/knowledge/send-letters?hsLang=en#main-content) - [Preparing your documents](https://support.postworks.co.uk/knowledge/send-letters?hsLang=en#preparing-your-documents) - [Sending via Web Portal](https://support.postworks.co.uk/knowledge/send-letters?hsLang=en#sending-via-web-portal) - [PDFs containing multiple recipients (mailmerges)](https://support.postworks.co.uk/knowledge/send-letters?hsLang=en#pdfs-containing-multiple-recipients-mailmerges) - [User Management](https://support.postworks.co.uk/knowledge/send-letters?hsLang=en#user-management) - [Reports](https://support.postworks.co.uk/knowledge/send-letters?hsLang=en#reports) - [Account Top-up](https://support.postworks.co.uk/knowledge/send-letters?hsLang=en#account-top-up) - 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