Step 1: First log into Postworks Live
Step 2: Next go to System Admin > Users
Step 3: Search for the users name
Step 4: Search for the email address
If user can't be found, the Account Administrator will need to add the user
English
![Logo (transparent background, red emblem, red text, tagline NOT included) (PRIVATE).png]](https://support.postworks.co.uk/hs-fs/hubfs/Logo%20(transparent%20background%2c%20red%20emblem%2c%20red%20text%2c%20tagline%20NOT%20included)%20(PRIVATE).png?height=40&name=Logo%20(transparent%20background%2c%20red%20emblem%2c%20red%20text%2c%20tagline%20NOT%20included)%20(PRIVATE).png){kind=small}
Step 1: First log into Postworks Live
Step 2: Next go to System Admin > Users
Step 3: Search for the users name
Step 4: Search for the email address
If user can't be found, the Account Administrator will need to add the user