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How to associate an email address with a Google account
This article explains how to associate an email address with a Google account
To share anything in a shared drive with a customer e.g. user spreadsheets, they will need to have their email address associated with a google account to be able to access the drive.
If you try to add someone to a google drive without a google account, you will get the below message
How to link your non-Gmail account with Google
Step 1: Use this link to create a new Google account
Step 2: When asked to create a new username select 'Use my current email address instead'
Step 3: Enter your details and create a password
Step 4: You will be emailed a verification code. Once you get this, enter the code and click next
Step 5: Fill in the information required and accept the terms and conditions
That's it, your account will now be linked to Google.