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Support Centre

FAQs and Troubleshooting

FAQs and Troubleshooting

Find the answers to frequently asked questions here.

What paper and envelopes are used?

SSO (Single Sign on)

FAQ

Failure Reason: File is Password Protected

How are my letters folded?

How to download Data Extraction Reports as an Administrator

Post Tray wait time

Can I send recurring attachments on items?

Can I generate a report of what I have posted?

Can I send letters Internationally?

Price lists for Postworks Services

What data security measures do you have in place?

Why has my credit reduced by more than the price of the item?

What is the daily cut-off time for same day posting?

Can you add my letterhead?

Can I delete items in my failed folder?

When will my letters be posted?

What paper is my letter printed on?

Can I recall a mailing?

What is the maximum number of pages I can send and what envelope sizes are available?

How do I delete a user?

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Troubleshooting

Postbox Setup: why some items are posted as 2nd Class despite selecting 1st Class

Failure message: Invalid page count

Sharing a file with Support

How to convert a PDF to Microsoft Print to PDF

Failure message: Invalid address

Why has my account been suspended?

My item is stuck in processing. How do I cancel it?

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