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      Failure Reason: File is Password Protected

      Why your file can’t be processed even if it opens without a password - what’s going on and how to fix it

      Even if your file opens fine without a password, some PDFs include permissions that restrict editing. Because Postworks needs to add document integrity barcodes (to protect against data breaches), any edit restrictions will cause processing to fail.
       
       
      How to check and fix it:

      1. Open your file in Adobe Acrobat (or Adobe Reader).

      2. Press Ctrl + D to open the Document Properties.

      3. Switch to the Security tab.

      4. Look at the Document Restrictions Summary:


      • If any permission shows “Not Allowed”, editing is blocked - and that means your file can’t be processed by Postworks.

      5. To resolve this, the file's creator must remove those restrictions - usually via ‘Remove Security’, ‘Change Security Settings’, or by saving a version without protection.