How to recall your post on Postworks portal

Letters in the Post Tray can be recalled

When you upload items to Postworks, they will be securely stored in the Post Tray for a period of 30 minutes. Within this timeframe, you have the option to recall these items, preventing them from being posted.

You cannot recall items once they have moved out of the Post Tray.

How to recall an item

Check the box next to the URN (Unique Reference Number) of the items you want to recall
On the right-hand side, click on the ellipses "⋮"
Click on the "Recall selected items" button.

Items that have been recalled will be moved to Failed.

You can only recall 100 items at a time.