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Troubleshooting
Stuck? Here are quick fixes for common error messages and where to go if you need a hand.
FAQ
- Christmas opening hours & posting information 🎄
- Can I generate a report of what I have posted?
- Can I send letters Internationally?
- Price lists for Postworks Services
- Why has my credit reduced by more than the price of the item?
- What is the daily cut-off time for same day posting?
- Can you add my letterhead?
- Can I delete items in my failed folder?
- When will my letters be posted?
- Can I recall a mailing?
- What is the maximum number of pages I can send and what envelope sizes are available?
- How do I delete a user?
- Post Tray wait time
- How to download Data Extraction Reports as an Administrator
- How are my letters folded?
- Can I send recurring attachments on items?
- Failure Reason: File is Password Protected
- What data security measures do you have in place?
- What paper and envelopes are used?
Troubleshooting
- How to Format International Addresses
- Sharing a file with Support
- How to convert a PDF to Microsoft Print to PDF
- Failure message: Invalid address
- Why has my account been suspended?
- My item is stuck in processing. How do I cancel it?
- Postbox Setup: why some items are posted as 2nd Class despite selecting 1st Class
- Failure message: Invalid page count
- SSO (Single Sign on)